Moving house requires many things, but planning and preparing are two of the biggest. These tasks help make a relocation easy and more successful, and you do want that, don’t you? Sure you do! Unfortunately, no matter how much effort you put into orchestrating a move that is flawless, certain events can occur that are simply out of your control. One thing, in particular, is to hire a bad moving company. After putting so much time and effort into planning and preparing a good local or long-distance move, it can be truly disheartening to have a poor moving company ruin it all. Though there are some movers out there who are dishonest, disreputable and fraudulent, let it be known that there are also many good and respectable moving companies that strive to make your relocation a success. So how do you bypass the “bad” movers and end up with a “good” one? The first step is by learning how to spot a bad moving company.
Bad Online Reputation
When on the search for a moving company to help with your relocation, one of the first things to research online are reviews and testimonials left by former customers. Good, reliable movers care about their reputation and work hard to keep their online record clean by providing excellent service and handling any claims, disputes and issues with clients in a quick and fair manner. Yes, there will also be a few bad reviews every now and again no matter what the business, but if a moving company is followed by mostly bad reviews, proceed with caution because you may be next to leave a bad review.
All legit businesses must be registered with and licensed by the Federal Motor Carrier Safety Administration (FMCSA). This includes interstate movers. Before hiring a moving company, you should check out the FMCSA’s website and ensure they have the required licensing information. If they do not, run the other way because you may be dealing with scammers.
Refuse to Insure Your Belongings
Just as moving companies are required to have the proper licensing, they must also assume proper liability for the value of items they relocate. As a consumer, it is your right to ask a moving company for proof of insurance, request any additional information about insurance options they offer, and what their process is for filing a claim in case of lost or damaged items.
If a mover refuses to provide you with the proper moving coverage for your items, this is a big warning sign that something’s not right and you should take your business elsewhere.
Phone or Internet Estimates Only
Getting a moving estimate via the phone or internet is incredibly easy. But consider this – how will a mover be trusted to provide you with a precise moving estimate without performing a detailed, in-home inspection of all the items you have to move? Obviously, they can’t.
In order to get a detailed and accurate moving estimate, it is important to request an in-home inspection by a qualified representative from the company. The primary job of a moving expert is to determine exactly how many items a person has to move, along with any special circumstances there may be (e.g., an item is too heavy, awkwardly shaped, fragile, etc.). They are also responsible for noting any details that will affect the final cost of the move, such as special packing requirements, long flights of stairs, narrow hallways or doors, and so on.
With all of this said, to ensure you are not handed an alarming bill after your move, never accept moving estimates solely over the phone or internet. Also make sure you get an in-home estimate from several reputable moving companies (not just one!) before making your final decision in who to hire for your relocation needs.
Other Red Flags to Watch Out For
We have already discussed several things you should do to ensure you don’t hire a bad moving company for your relocation, but there are some additional red flags to be aware of. If you experience any of these things during your search for a moving company, don’t hire them.
- They do not answer the phone with their company name.
- They do not have a website, or their website does not provide licensing information, insurance options, nor an address.
- The mover does not provide flexible payment options, but instead demands a large deposit or cash-only payment.
- On moving day, your movers show up in an unmarked moving truck, seem unprofessional, bring dirty or damaged packing materials, or behave in a rude manner.
For more moving tips and tricks, we’ve got ’em!