Did you know an average of 36 million Americans move each year? With this stat in mind, you can imagine just how busy most moving companies are. While there are lots of moving companies out there that provide excellent service, there are also many that do not. Some are dishonest. Some are unprofessional. And some are just plain rude. As you probably already know, moving house is stressful – much too stressful to have to endure incompetent, untrustworthy movers. If you would like to know tips on how to spot a bad moving company, we have you covered, but in this article, we will discuss how to file a complaint against movers.
Should you file a complaint?
If you are unhappy with the service your moving company provided, here are some ways to know if you are in the right to file a complaint against them:
- You were treated in a rude and non-professional way;
- They arrived late to pick up your items or to deliver them to your new home;
- They handled your moving boxes and furniture carelessly, causing minor or serious damage to your belongings and/or property;
- They failed to deliver all of your belongings to your new address and are unable to locate where the missing items are;
- They requested much more money than they originally quoted;
- They tried to cheat you, rip you off, or showed negligence by using dishonest scamming methods.
After reviewing the list above, and if you feel your voice needs to be heard about the service you were provided, here are the steps to take in order to file an official complaint.
Step 1: Contact Your Movers
If you have a problem with the service your movers provided, the first step to take is to contact them. This should be done as quickly as possible because waiting can lead to an even more negative experience. Coming to a peaceful resolution of a dispute or claim is the best solution for both parties, saving time, money and stress.
Inform your movers about the problem or problems you experienced, in the best possible way – and stay calm. Becoming aggressive or angry will not help your situation. Also, be ready to provide evidence to back up your complaint, such as photos that can prove the existence and the extent of the damage your belongings suffered while in your movers’ possession.
After reviewing your complaint, the movers should compensate you based on the moving valuation you agreed on prior to your move.
Step 2: Write a Review
Whether your moving company provided good or bad service, you should always take the time to write a review. Good reviews will help the moving company further their great business, while a bad review will help warn others so they don’t experience a bad move like you did.
Another reason to write a review is if your movers won’t take your complaint seriously, or if the issue you are having with them is much more serious than a few broken dishes. No business ever wants to receive a negative review, so writing one may help you solve the issue in your favor.
Step 3: File a Complaint with the Federal Motor Carrier Safety Administration (FMCSA)
Another important step to take in filing a complaint against a moving company is to inform the U.S. Department of Transportation. To do this, the case must involve:
- A mover that is unlicensed or uninsured.
- Incidents of damaged or stolen items.
- Failure to keep the agreed timeframe of the move, delivery, etc.
- Overcharging of over 110% of a non-binding estimate.
After submitting your complaint, it will be entered into the FMCSA’s consumer complaint database. It will then be used for analytic and statistical purposes.
To file a complaint, you must fill out a Household Goods Consumer Complaint form. (← this will have a link attached when I post it.)
Step 4: File a Complaint Against a Moving Company with the American Moving and Storage Association (AMSA)
You can also file a complaint against your mover with the American Moving and Storage Association (AMSA). These complaints will involve cases of shipment delay or moving service performance. To submit a complaint, click here.
Step 5: File a Complaint Against a Moving Company with the Better Business Bureau (BBB)
Another outlet to file a complaint against your mover is with the Better Business Bureau, either online or at their nearest location. Note, however, that the BBB cannot make your mover undertake any particular actions concerning reimbursement because it is not a governmental institution.
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